Delivery and Returns
The transport of your package
Order preparation times
We inform our friendly customers that we are currently on preparation times of at least 1 to 2 working days after validation of the order. We make every effort to ship your orders as soon as possible.
Then, concerning delivery times, since the start of this health crisis, no carrier has guaranteed delivery times and in the event of unfinished services, such as a relay delivery instead of a home delivery or if the package is delayed without notice, carriers no longer offer any reimbursement of shipping costs in these cases.
Shipping costs include packaging, handling and postage. They can contain a fixed part and a variable part depending on the price or the weight of your order. We advise you to group your purchases into a single order. We cannot group two separate orders and you will have to pay the shipping costs for each of them. Your package is shipped at your own risk, special care is taken for packages containing fragile products.
Orders are normally shipped within 1-2 business days. Packages are most of the time delivered within 48 hours for Europe (except weekends and holidays). Regardless of the shipping method chosen, we will provide you as soon as possible with a link that will allow you to track the delivery of your package online. Normally, our transport partners undertake to deliver within 48 hours (working days), a performance observed at 95% over the last 12 months for Europe. Packages are oversized and protected.
Special attention regarding Sea Moss Gels:
Unless there is an error on the part of the company Wadi Shibam LTD, being fresh and perishable products, Sea Moss Gels do not have a return policy and all sales are final. In the event of shipping to a relay point, it is the customer's responsibility to collect their order as quickly as possible in order to preserve the freshness of the products upon receipt. If the product lacks freshness on arrival due to late collection of the package by the customer, the latter is solely responsible and no refund will be eligible. Also, if the customer does not collect their package from the collection point within the time allowed by the carrier and their package is returned to the sender, no refund will be granted for the Sea Moss Gels nor for the initial shipping costs. deliveries if there were any.