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Delivery and Returns

The transport of your package

Order preparation times

Following the exceptional influx of orders, we inform our friendly customers that we are currently on preparation times of at least 3 to 5 working days after validation of the order. We make every effort to ship your orders as soon as possible.

Then, concerning delivery times, since the start of this health crisis, no carrier has guaranteed delivery times and in the event of unfinished services, such as a relay delivery to the place of residence or if the package is returned to the shipper without notice, carriers no longer offer any reimbursement of shipping costs as they wish our current situation as force majeure. Thus in the event of a return, upon receipt of the package by us, only the returned products will be reimbursed without the shipping costs.

Shipping fees:

Shipping costs include packaging, handling and postage. They can contain a fixed part and a variable part depending on the price or the weight of your order. We advise you to group your purchases into a single order. We cannot group two separate orders and you will have to pay the shipping costs for each of them. Your package is shipped at your own risk, special care is taken for packages containing fragile products.

Delivery

Orders are normally shipped within 2-3 business days. Packages are most of the time delivered within 48 hours for Europe (except weekends and holidays). Regardless of the shipping method chosen, we will provide you as soon as possible with a link that will allow you to track the delivery of your package online. Normally, our transport partners undertake to deliver within 48 hours (working days), a performance observed at 95% over the last 12 months for Europe. Packages are oversized and protected.